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Towards a Reliability Diagnosis for Servitization Decision-making Process

Abstract : Servitization decision process is characterized by a high degree of complexity and uncertainty. We propose a diagnosis approach applied to servitization decision making process in industrial companies. We introduce a decision model to formalize the servitization process and a decision reliability assessment approach. This reliability assessment is interpreted from three viewpoints, to help decision-makers in managing the servitization process. The paper presents this diagnosis method and illustrates it using an industrial SME case study.
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https://hal-emse.ccsd.cnrs.fr/emse-01053048
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Sarra Dahmani, Xavier Boucher, Didier Gourc, Sophie Peillon, François Marmier. Towards a Reliability Diagnosis for Servitization Decision-making Process. 6th CIRP Conference on Industrial Product-Service Systems, May 2014, Windsor, Canada. pp.259-264, ⟨10.1016/j.procir.2014.02.013⟩. ⟨emse-01053048⟩

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