Towards a Reliability Diagnosis for Servitization Decision-making Process

Sarra Dahmani 1, 2 Xavier Boucher 1, 2 Didier Gourc 3 Sophie Peillon 4, 5 François Marmier 6
1 PIESO-ENSMSE - Département Performance Industrielle et Environnementale des Systèmes et des Organisations
2 EVS - Environnement Ville Société
3 CGI - Centre Génie Industriel
4 EPICE-ENSMSE - Département Etudes sur la performance, l'Innovation et le Changement en Entreprise
5 COACTIS
6 FEMTO-ST - Franche-Comté Électronique Mécanique, Thermique et Optique - Sciences et Technologies (UMR 6174)
Abstract : Servitization decision process is characterized by a high degree of complexity and uncertainty. We propose a diagnosis approach applied to servitization decision making process in industrial companies. We introduce a decision model to formalize the servitization process and a decision reliability assessment approach. This reliability assessment is interpreted from three viewpoints, to help decision-makers in managing the servitization process. The paper presents this diagnosis method and illustrates it using an industrial SME case study.
Keywords : reliability decision process servitization
Type de document :
Communication dans un congrès
Hoda ElMaraghy. 6th CIRP Conference on Industrial Product-Service Systems, May 2014, Windsor, Canada. Elsevier, Procedia CIRP, 16, pp. 259-264, 2014, Product Services Systems and Value Creation. Proceedings of the 6th CIRP Conference on Industrial Product-Service Systems. 〈10.1016/j.procir.2014.02.013〉
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Sarra Dahmani, Xavier Boucher, Didier Gourc, Sophie Peillon, François Marmier. Towards a Reliability Diagnosis for Servitization Decision-making Process. Hoda ElMaraghy. 6th CIRP Conference on Industrial Product-Service Systems, May 2014, Windsor, Canada. Elsevier, Procedia CIRP, 16, pp. 259-264, 2014, Product Services Systems and Value Creation. Proceedings of the 6th CIRP Conference on Industrial Product-Service Systems. 〈10.1016/j.procir.2014.02.013〉. 〈emse-01053048〉

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