The manufacturer's servitization process: a proposal of a decision making modeling framework and diagnosis

Abstract : Servitization decision process is characterized by a high degree of complexity and uncertainty. We propose a diagnosis approach applied to servitization decision making process in industrial companies. We introduce a decision model to formalize the servitization process and a decision reliability assessment approach. This reliability assessment is interpreted from three viewpoints, to help decision-makers in managing the servitization process. The paper presents this diagnosis method and illustrates it using an industrial SME case study.
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  • HAL Id : emse-01058502, version 1

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Sarra Dahmani, Xavier Boucher, Sophie Peillon, Didier Gourc, François Marmier. The manufacturer's servitization process: a proposal of a decision making modeling framework and diagnosis. Spring Servicization Conference : Growth Through Servitization: Drivers, enablers, processes and impact, May 2014, Aston, United Kingdom. ⟨emse-01058502⟩

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