The manufacturer's servitization process: a proposal of a decision making modeling framework and diagnosis

Sarra Dahmani 1, 2 Xavier Boucher 1, 2 Sophie Peillon 3, 4 Didier Gourc 5 François Marmier 5
1 PIESO-ENSMSE - Département Performance Industrielle et Environnementale des Systèmes et des Organisations
2 EVS - Environnement Ville Société
3 EPICE-ENSMSE - Département Etudes sur la performance, l'Innovation et le Changement en Entreprise
4 COACTIS
5 CGI - Centre Génie Industriel
Abstract : Servitization decision process is characterized by a high degree of complexity and uncertainty. We propose a diagnosis approach applied to servitization decision making process in industrial companies. We introduce a decision model to formalize the servitization process and a decision reliability assessment approach. This reliability assessment is interpreted from three viewpoints, to help decision-makers in managing the servitization process. The paper presents this diagnosis method and illustrates it using an industrial SME case study.
Keywords : decision process reliability servitization risk occurrence
Document type :
Conference papers
Complete list of metadatas

Cited literature [16 references]  Display  Hide  Download
https://hal-emse.ccsd.cnrs.fr/emse-01058502
Contributor : Florent Breuil <>
Submitted on : Monday, December 10, 2018 - 4:34:23 PM
Last modification on : Thursday, October 17, 2019 - 12:36:13 PM
Long-term archiving on : Monday, March 11, 2019 - 4:14:18 PM

File

SSC2014_DahmaniBoucherPeillonG...
Files produced by the author(s)

Identifiers

  • HAL Id : emse-01058502, version 1

Collections

EMSE | MINES-ALBI | INSA-GROUPE | UNIV-LYON3 | INSA-LYON | TDS-MACS | CGI | ENTPE | EVS-PIESO-ENSMSE | FAYOL-ENSMSE | ENS-LYON | UNIV-ST-ETIENNE | PIESO-ENSMSE | COACTIS | EPICE-ENSMSE | EVS_UMR5600 | UNIV-LYON2 | INSTITUT-TELECOM

Citation

Sarra Dahmani, Xavier Boucher, Sophie Peillon, Didier Gourc, François Marmier. The manufacturer's servitization process: a proposal of a decision making modeling framework and diagnosis. Spring Servicization Conference : Growth Through Servitization: Drivers, enablers, processes and impact, May 2014, Aston, United Kingdom. ⟨emse-01058502⟩

Export

BibTeX TEI DC DCterms EndNote

Share

Metrics

Record views

590

Files downloads

18

Contact

CCSD