The manufacturer's servitization process: a proposal of a decision making modeling framework and diagnosis

Sarra Dahmani 1, 2 Xavier Boucher 1, 2 Sophie Peillon 3, 4 Didier Gourc 5 François Marmier 5
1 PIESO-ENSMSE - Département Performance Industrielle et Environnementale des Systèmes et des Organisations
2 EVS - Environnement Ville Société
3 EPICE-ENSMSE - Département Etudes sur la performance, l'Innovation et le Changement en Entreprise
4 COACTIS
5 CGI - Centre Génie Industriel
Abstract : Servitization decision process is characterized by a high degree of complexity and uncertainty. We propose a diagnosis approach applied to servitization decision making process in industrial companies. We introduce a decision model to formalize the servitization process and a decision reliability assessment approach. This reliability assessment is interpreted from three viewpoints, to help decision-makers in managing the servitization process. The paper presents this diagnosis method and illustrates it using an industrial SME case study.
Keywords : decision process reliability servitization risk occurrence
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Conference papers
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EMSE | INSTITUT-TELECOM | ENTPE | CGI | TDS-MACS | INSA-LYON | UNIV-LYON3 | INSA-GROUPE | MINES-ALBI | EVS-PIESO-ENSMSE | FAYOL-ENSMSE | UNIV-LYON2 | EVS_UMR5600 | EPICE-ENSMSE | CNRS | COACTIS | PIESO-ENSMSE | UNIV-ST-ETIENNE | ENS-LYON | UDL

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Sarra Dahmani, Xavier Boucher, Sophie Peillon, Didier Gourc, François Marmier. The manufacturer's servitization process: a proposal of a decision making modeling framework and diagnosis. Spring Servicization Conference : Growth Through Servitization: Drivers, enablers, processes and impact, May 2014, Aston, United Kingdom. ⟨emse-01058502⟩

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