The manufacturer's servitization process: a proposal of a decision making modeling framework and diagnosis - Mines Saint-Étienne Access content directly
Conference Papers Year : 2014

The manufacturer's servitization process: a proposal of a decision making modeling framework and diagnosis

Abstract

Servitization decision process is characterized by a high degree of complexity and uncertainty. We propose a diagnosis approach applied to servitization decision making process in industrial companies. We introduce a decision model to formalize the servitization process and a decision reliability assessment approach. This reliability assessment is interpreted from three viewpoints, to help decision-makers in managing the servitization process. The paper presents this diagnosis method and illustrates it using an industrial SME case study.
Fichier principal
Vignette du fichier
SSC2014_DahmaniBoucherPeillonGourcandMarmier_THEMANUFACTURERSSERVITIZATIONPROCESSAPROPOSALFORADECISION-MAKINGMODELINGFRAMEWORKANDDIAGNOSIS(1).pdf (575.66 Ko) Télécharger le fichier
Origin Files produced by the author(s)
Loading...

Dates and versions

emse-01058502 , version 1 (10-12-2018)

Identifiers

  • HAL Id : emse-01058502 , version 1

Cite

Sarra Dahmani, Xavier Boucher, Sophie Peillon, Didier Gourc, François Marmier. The manufacturer's servitization process: a proposal of a decision making modeling framework and diagnosis. Spring Servicization Conference : Growth Through Servitization: Drivers, enablers, processes and impact, May 2014, Aston, United Kingdom. ⟨emse-01058502⟩
361 View
110 Download

Share

Gmail Mastodon Facebook X LinkedIn More