The manufacturer's servitization process: a proposal of a decision making modeling framework and diagnosis

Sarra Dahmani 1, 2 Xavier Boucher 1, 2 Sophie Peillon 3, 4 Didier Gourc 5 François Marmier 6
1 PIESO-ENSMSE - Département Performance Industrielle et Environnementale des Systèmes et des Organisations
2 EVS - Environnement Ville Société
3 EPICE-ENSMSE - Département Etudes sur la performance, l'Innovation et le Changement en Entreprise
4 COACTIS
5 CGI - Centre Génie Industriel
6 FEMTO-ST - Franche-Comté Électronique Mécanique, Thermique et Optique - Sciences et Technologies
Abstract : Servitization decision process is characterized by a high degree of complexity and uncertainty. We propose a diagnosis approach applied to servitization decision making process in industrial companies. We introduce a decision model to formalize the servitization process and a decision reliability assessment approach. This reliability assessment is interpreted from three viewpoints, to help decision-makers in managing the servitization process. The paper presents this diagnosis method and illustrates it using an industrial SME case study.
keyword : servitization decision process reliability
Type de document :
Communication dans un congrès
Spring Servicization Conference : Growth Through Servitization: Drivers, enablers, processes and impact, May 2014, Aston, United Kingdom. 2014
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https://hal-emse.ccsd.cnrs.fr/emse-01058502
Contributeur : Florent Breuil <>
Soumis le : mercredi 27 août 2014 - 09:49:19
Dernière modification le : dimanche 15 octobre 2017 - 22:44:10

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  • HAL Id : emse-01058502, version 1

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UNIV-ST-ETIENNE | ENS-LYON | PIESO-ENSMSE | EPICE-ENSMSE | FAYOL-ENSMSE | EMSE | UNIV-FCOMTE | UNIV-BM | FEMTO-ST | COACTIS | EVS_UMR5600 | UNIV-BM-THESE | ENTPE | EVS-PIESO-ENSMSE | CGI | TDS-MACS | UNIV-LYON2

Citation

Sarra Dahmani, Xavier Boucher, Sophie Peillon, Didier Gourc, François Marmier. The manufacturer's servitization process: a proposal of a decision making modeling framework and diagnosis. Spring Servicization Conference : Growth Through Servitization: Drivers, enablers, processes and impact, May 2014, Aston, United Kingdom. 2014. 〈emse-01058502〉

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