. Accenture, Accenture 2013 global consumer pulse survey global & u.s. key findings, 2013.

T. Hobfeld, R. Schatz, M. Varela, and C. Timmerer, Challenges of qoe management for cloud applications, Communications Magazine, IEEE, vol.50, issue.4, pp.28-36, 2012.

D. Durkee, Why cloud computing will never be free, Commun. ACM, vol.53, issue.5, pp.62-69, 2010.

S. Möller and A. Raake, Quality of Experience, 2014.

K. U. Laghari and K. Connelly, Toward total quality of experience: A qoe model in a communication ecosystem, Communications Magazine, IEEE, vol.50, issue.4, pp.58-65, 2012.
URL : https://hal.archives-ouvertes.fr/hal-00815913

A. Van-moorsel, Metrics for the internet age: Quality of experience and quality of business, Fifth International Workshop on Performability Modeling of Computer and Communication Systems, vol.34, pp.26-31, 2001.

N. Collier, Repast: An extensible framework for agent simulation, 2003.

U. Reiter, K. Brunnstrm, K. De-moor, M. Larabi, M. Pereira et al., Factors influencing quality of experience, Quality of Experience, ser. T-Labs Series, pp.55-72, 2014.
URL : https://hal.archives-ouvertes.fr/hal-01159290

K. Brunnström, S. A. Beker, K. De-moor, A. Dooms, S. Egger et al.,

T. Garcia, S. Hossfeld, C. Jumisko-pyykkö, C. Keimel, and . Larabi, Qualinet white paper on definitions of quality of experience, 2013.
URL : https://hal.archives-ouvertes.fr/hal-00977812

I. Wechsung, M. Schulz, K. Engelbrecht, J. Niemann, and S. Möller, All users are (not) equal-the influence of user characteristics on perceived quality, modality choice and performance, Proceedings of the Paralinguistic information and its integration in spoken dialogue systems workshop, pp.175-186, 2011.

A. Lavignotte, C. Gravier, J. Subercaze, and J. Fayolle, Quality of experience, a very personal experience!, 2013 24th International Workshop on Database and Expert Systems Applications, pp.231-235, 2013.
URL : https://hal.archives-ouvertes.fr/ujm-00990156

A. Sackl and R. Schatz, Got what you want? modeling expectations to enhance web qoe prediction, Quality of Multimedia Experience (QoMEX), pp.57-58, 2014.

I. T. Itu, Definition of Quality of Experience (QoE) ITU-T FG IPTV (Study Period 2005) Liaison Statement (Incoming) 50, 2007.

V. A. Zeithaml, L. L. Berry, and A. Parasuraman, The nature and determinants of customer expectations of service, Journal of the academy of Marketing Science, vol.21, issue.1, pp.1-12, 1993.

R. Schatz, M. Fiedler, and L. Skorin-kapov, Qoe-based network and application management, Quality of Experience, pp.411-426, 2014.

S. Thakolsri, W. Kellerer, and E. Steinbach, Qoe-based cross-layer optimization of wireless video with unperceivable temporal video quality fluctuation, Communications (ICC), pp.1-6, 2011.

G. Gómez, J. Lorca, R. García, and Q. Pérez, Towards a qoe-driven resource control in lte and lte-a networks, Journal of Computer Networks and Communications, vol.2013, 2013.

T. Hobfeld, R. Schatz, and S. Egger, Sos: The mos is not enough, Quality of Multimedia Experience (QoMEX), pp.131-136, 2011.

R. Schatz and S. Egger, Vienna surfing: assessing mobile broadband quality in the field, Proceedings of the first ACM SIGCOMM workshop on Measurements up the stack, pp.19-24, 2011.

K. P. Sycara, Multiagent systems, AI magazine, vol.19, issue.2, p.79, 1998.

M. Wooldridge, An introduction to multiagent systems, 2009.

J. Wilkes, Utility functions, prices, and negotiation, Wiley Series on Parallel and Distributed Computing, pp.67-88, 2008.

D. Besanko, R. Braeutigam, and M. , , 2010.

G. Aristomenopoulos, T. Kastrinogiannis, V. Kaldanis, G. Karantonis, and S. Papavassiliou, A novel framework for dynamic utility-based qoe provisioning in wireless networks, Global Telecommunications Conference (GLOBECOM 2010), pp.1-6, 2010.

E. Ts, ESI TS 103 294 v1.1.1 Speech and multimedia Transmission Quality (STQ); Quality of Experience; A Monitoring Architecture, 2014.

A. Najjar, Multi-agent negotiation for qoe-aware cloud elasticity management, 2015.

A. Sackl and R. Schatz, Evaluating the impact of expectations on end-user quality perception, Proceedings of International Workshop Perceptual Quality of Systems (PQS), pp.122-128, 2013.

P. Reichl, S. Egger, R. Schatz, and A. D'alconzo, The logarithmic nature of qoe and the role of the weber-fechner law in qoe assessment, Communications (ICC), 2010 IEEE International Conference on, pp.1-5, 2010.

R. Schatz, T. Hoßfeld, L. Janowski, and S. Egger, From packets to people: quality of experience as a new measurement challenge, Data traffic monitoring and analysis, pp.219-263, 2013.

S. Egger, P. Reichl, T. Hosfeld, and R. Schatz, time is bandwidth?? narrowing the gap between subjective time perception and quality of experience, Communications (ICC), 2012 IEEE International Conference on, pp.1325-1330, 2012.

A. Najjar, X. Serpaggi, C. Gravier, and O. Boissier, Survey of elasticity management solutions in cloud computing, Continued Rise of the Cloud, pp.235-263, 2014.
URL : https://hal.archives-ouvertes.fr/emse-00952990