A Multi-criteria Approach to Collaborative Product-Service Systems Design

Abstract : The design of innovative systems involves a complex decision making process spanning over different criteria and stakeholders. The complexity of the design process is heightened at its early stages by data scarcity, involving high uncertainty and vagueness. Product-Service Systems (PSS), which are bundles of products and services designed to fit complex customer needs, are an example of those innovative systems. PSS design can be thus approached as a multi-criteria and multi-stakeholder decision process. The aim of this research is to provide a consistent framework for decision aiding in the early stages of collaborative PSS design. The framework was built within a collaborative project involving a French company, interested in innovative solutions for managing their safety clothing system. At the methodological level, the Analytic Hierarchy Process (AHP) was used.
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Conference papers
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https://hal-emse.ccsd.cnrs.fr/emse-02278782
Contributor : Florent Breuil <>
Submitted on : Wednesday, September 4, 2019 - 3:59:09 PM
Last modification on : Thursday, October 17, 2019 - 12:36:11 PM

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Martha Orellano, Khaled Medini, Christine Lambey-Checchin, Maria-Franca Norese, Gilles Neubert. A Multi-criteria Approach to Collaborative Product-Service Systems Design. APMS 2019: Advances in Production Management Systems. Production Management for the Factory of the Future, Sep 2019, Austin, United States. pp.481-489, ⟨10.1007/978-3-030-29996-5_56⟩. ⟨emse-02278782⟩

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