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Les systèmes produits-services : Stratégie d’exploitation ou d’exploration ?

Abstract : This paper deals with the innovation processes that underlie the development of product-service systems (PSS) by industrial companies. We ask the question: is servitization a result of exploitative or explorative innovation, or a form of organizational ambidexterity? We assume that the underlying innovation process greatly depends on the type of PSS and servitization strategy. In particular, the greater the change in the business model, the more it is based on an exploration strategy. The contribution of this research is twofold. Firstly, it emphasizes the interest of the concepts of exploitation and exploration for the research on servitization. Secondly, it proposes and in part validates the hypothesis that the development of PSS-oriented products, uses or findings are based on different innovation processes.
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Submitted on : Tuesday, February 18, 2020 - 1:34:42 PM
Last modification on : Friday, February 4, 2022 - 9:08:06 AM

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Sophie Peillon. Les systèmes produits-services : Stratégie d’exploitation ou d’exploration ?. Technologie et innovation, 2020, 5 (1), ⟨10.21494/ISTE.OP.2020.0446⟩. ⟨emse-02483044⟩



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