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A Decision Support System to Operationalize Customer-Centric Sustainability

Abstract : This paper reports on a research work conducted within the framework of the SUSTAIN project aiming to unleash and operationalize the potential of customer centricity and sustainability requirements. More specifically, the paper presents a Decision Support System (DSS) intended to support the alignment of aggregate production planning with customer demand during the production ramp-up phase. The DSS consists of a mathematical model and an online product configurator. This will ultimately lead to a revised product portfolio and better align it with the market requirements before moving to series production.
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https://hal-emse.ccsd.cnrs.fr/emse-03432097
Contributor : Florent Breuil Connect in order to contact the contributor
Submitted on : Wednesday, November 17, 2021 - 9:46:32 AM
Last modification on : Monday, December 6, 2021 - 2:29:07 PM

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Khaled Medini, Thorsten Wuest, Elham Jelodari, David Romero, Valérie Laforest. A Decision Support System to Operationalize Customer-Centric Sustainability. 9th CIRP Global Web Conference – Sustainable, resilient, and agile manufacturing and service operations : Lessons from COVID-19, Oct 2021, Saint-Etienne, France. pp.122-127, ⟨10.1016/j.procir.2021.10.019⟩. ⟨emse-03432097⟩

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