Tailoring performance evaluation to specific industrial contexts – application to sustainable mass customisation enterprises

Abstract : This paper proposes an approach for measuring performance improvement through prioritising and aggregating performance indicators (PIs). The proposed approach helps practitioners build, in a formal way, their performance measurement systems. The novelty of the methodology lies in: (i) adapting PIs to specific industrial contexts according to companies concerns and (ii) supporting the decision-making process by providing a holistic and limited number of aggregated PIs. The context considered in the current research is sustainable mass customisation (SMC). Accordingly, a set of SMC indicators are used to illustrate the applicability of the methodology. The implementation and illustration with a real case showed some evidence of its usefulness and pointed out several improvement rooms.
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Journal articles
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https://hal-emse.ccsd.cnrs.fr/emse-01096981
Contributor : Florent Breuil <>
Submitted on : Thursday, December 18, 2014 - 3:42:17 PM
Last modification on : Thursday, May 2, 2019 - 1:29:52 AM

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Khaled Medini, Catherine Da Cunha, Bernard Alain. Tailoring performance evaluation to specific industrial contexts – application to sustainable mass customisation enterprises. International Journal of Production Research, Taylor & Francis, 2015, 53 (8), pp.2439-2456. ⟨http://www.tandfonline.com/⟩. ⟨10.1080/00207543.2014.974844⟩. ⟨emse-01096981⟩

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