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Performance measurement for the design of Product-Service Systems

Abstract : Resources depletion, emerging competition, and increasing individual customer requirements are among the most common trends shaping nowadays manufacturing industry. Product-Service Systems (PSS) are put forth as a potential means for meeting these challenges due to their intrinsic characteristics such as dematerialization, multi-actor perspective, inimitable service know-how, and customer closeness. The scope of this paper falls under a wider topic relating to the development of PSS solutions for the steel sludge treatment sector. More specifically, the paper reports on a combined performance measurement and PSS design approach to support the decision making process on the PSS implementation. The approach takes into account the need for a collaborative effort among the PSS value network actors to successfully implement PSS offers. A case study from the sludge treatment sector is used to illustrate the synergies between performance measurement and decision making, in the PSS context.
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Submitted on : Thursday, January 19, 2017 - 2:59:51 PM
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Khaled Medini, Sophie Peillon, Xavier Boucher, Hervé Vaillant. Performance measurement for the design of Product-Service Systems. 16th Working Conference on Virtual Enterprises (PROVE), Oct 2015, Albi, France. pp.518-525, ⟨10.1007/978-3-319-24141-8_48⟩. ⟨emse-01202453⟩



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