Barriers to digital servitization in French manufacturing SMEs - Mines Saint-Étienne Access content directly
Conference Papers Year : 2019

Barriers to digital servitization in French manufacturing SMEs


The importance of digitalization is widely recognized, but digital transformation is not commonplace, and companies often struggle to face the challenges it entails. Digitalization and digital transformation are even more challenging for manufacturing SMEs. In this paper, we aim at investigating the barriers to digital servitization faced by manufacturing SMEs. We build on a literature review on barriers and obstacles to digital servitization, and present a set of case studies that enable us to identify the main barriers these French manufacturing SMEs face in their move toward digital servitization. Our findings show that digital servitization is at a very early stage in these SMEs, and that the main barriers they face are both organizational and customer-related.
Fichier principal
Vignette du fichier
S2212827119306195.pdf (819.26 Ko) Télécharger le fichier
Origin Files produced by the author(s)

Dates and versions

emse-02319604 , version 1 (25-10-2021)




Sophie Peillon, Nadine Dubruc. Barriers to digital servitization in French manufacturing SMEs. 11th CIRP Conference on Industrial Product-Service Systems, May 2019, Hong Kong, China. pp.146-150, ⟨10.1016/j.procir.2019.04.008⟩. ⟨emse-02319604⟩
160 View
235 Download



Gmail Mastodon Facebook X LinkedIn More