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Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method

Abstract : Digital service platforms are the facilitators of value co-creation within service ecosystems. They are instrumental in the design of compelling value propositions.Despite the substantial amount of contributions for the conceptualization of digital service platforms, the methodological contributions concerning the engineering of service platforms are scarce. In this paper, we adopt a service systems perspective and present a methodfor the identification of digital service platform requirements. The methodis driven by the value propositions that are based on the capabilities of the actors in service exchange networks. In the paper, we demonstrate the methodby applying it to an international Mobility-as-a-Service platform development project.
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Conference papers
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https://hal-emse.ccsd.cnrs.fr/emse-03339298
Contributor : Florent Breuil <>
Submitted on : Thursday, September 9, 2021 - 1:42:11 PM
Last modification on : Thursday, September 9, 2021 - 1:42:12 PM

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  • HAL Id : emse-03339298, version 1

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Onat Ege Adali, Baris Ozkan, Oktay Turetken, Paul Grefen. Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method. 22nd IFIP WG 5.5 Working Conference on VIRTUAL ENTERPRISES, PRO-VE 2021, Nov 2021, Saint-Etienne, France. 12p. ⟨emse-03339298⟩

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