Collaborative Networks in Person-related Services –Designing Humane and Efficient Interaction Processes in Childcare - Mines Saint-Étienne Access content directly
Conference Papers Year : 2021

Collaborative Networks in Person-related Services –Designing Humane and Efficient Interaction Processes in Childcare

Abstract

Collaborative networks are becoming increasingly important in production and product-service-systems. By linking cooperation partners along the value chain, they offer the opportunity to make the product-related value creation process efficient and transparent. In addition, collaborative networks facilitate the work of employees by improving social and organizational working conditions. Driven by digitalization and its efficiency and work facilitation potential, providers of person-related services are also increasingly usingcollaborative networks. This raises the question of how collaborative networks must be (re)designed in the context of social services to support the core of work and value creation, the personal interaction between people. To answer this question, a novel social service engineering approach is applied that combines methods of work science with those of service engineering and design to address the specifics of designing person-relatedservices. The potentials of the approachare exemplified by the concrete use case of childcare.
Fichier principal
Vignette du fichier
34-pro-ve-vf.pdf (653.65 Ko) Télécharger le fichier
Origin : Files produced by the author(s)

Dates and versions

emse-03344438 , version 1 (24-11-2021)

Identifiers

Cite

Julia Friedrich, Vanita Römer, Kristin Gilbert, Christian Zinke-Wehlmann, Anne Steputat-Rätze, et al.. Collaborative Networks in Person-related Services –Designing Humane and Efficient Interaction Processes in Childcare. 22nd Working Conference on Virtual Enterprises (PRO-VE 2021), Nov 2021, Saint-Etienne, France. pp.374-381, ⟨10.1007/978-3-030-85969-5_34⟩. ⟨emse-03344438⟩
54 View
102 Download

Altmetric

Share

Gmail Facebook X LinkedIn More